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Returns/Refunds/Exchanges

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange.

Please note: there are NO RETURNS, REFUNDS or EXCHANGES on Custom Personalized items.

Returns

To be eligible for a return, you must contact Remember The Day Creations at remembertheday2@aol.com within 7 days of delivery. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. Please include your Order Number and photos of the product.

Refunds (if applicable)

 

All returned items must be shipped back within 30 days of delivery. Any items returned after 30 days are not eligible for a refund


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
For personalized or custom items:


There are no refunds unless a mistake is made by Remember The Day Creations' Creator. If a mistake is made, we typically recreate and ship out a new item at our expense. Email remembertheday2@aol.com if an error does occur. 
Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at remembertheday2@aol.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If the order is incorrect due to information provided by the buyer being incorrect, there will be a $10.00 fee for a replacement hanger. Buyer is responsible for shipping back the hanger to Remember The Day Creations. If you purchased a sign, there will be a $20.00 fee for a replacement sign.


If you need to make an exchange, send us an email at remembertheday2@aol.com with your order number and a photo of the product. You can ship the product back to us at: 644 Antler Ct Gahanna Ohio US 43230.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

Please see our Shipping Policies.